Order pickup & shipping information

At LusoMoz Shop, we combine the ease of online shopping with flexible fulfillment. Whether you prefer nationwide shipping straight to your doorstep or convenient in-person order pickup in Lisbon, we make receiving your official brand fashion, fragrances, and accessories simple and secure.

Frequently asked questions

Find clear answers regarding delivery times, shipping rates, and guidelines for collecting your online orders in Lisbon. If your question is not listed below, our customer support team is always ready to assist.

How does physical pickup in Lisbon work?

When placing your order online, select the physical pickup option during checkout. Once your items are prepared, you will receive an email confirmation with collection instructions and our Lisbon pickup location details.

What do I need to bring to collect my order?

Please present your order confirmation email along with a valid photo ID. If someone else is collecting the parcel on your behalf, they must provide your written authorization and order reference number.

How long will my order be held for pickup?

We hold pickup orders for up to 7 business days from the moment your pickup notification is sent. If you need more time, please contact us directly so we can extend the holding period.

Are there any fees for in-person order collection?

No, picking up your online order at our Lisbon hub is completely free of charge.

What shipping options are available?

We offer reliable courier delivery throughout Portugal and select international destinations. Standard shipping options are calculated during checkout based on your delivery address and parcel weight.

How long does shipping take?

Orders shipped within mainland Portugal typically arrive within 2 to 4 business days. You will receive a tracking link as soon as your parcel is dispatched from our facility.

How are delicate perfumes and accessories packaged?

Fragrances and luxury accessories receive special protective packaging to ensure safe transit, preserving original designer boxes and preventing any accidental damage or leakage.

Can I inspect my items when collecting in person?

Yes, you are welcome to inspect your package at the pickup location to ensure all selected items meet your expectations before departing.

Ready to explore our latest arrivals?

Discover our curated selection of genuine brand apparel, fine fragrances, and timeless accessories. Place your order online today and choose the delivery or collection method that suits your schedule.